Installation on Windows results in "Setup fatal error : unable to generate installation log file".

Document ID : KB000087320
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
"Setup fatal error : unable to generate installation log file".

When attempting to install a component, such as the Automation Engine, Agent, etc. on a Windows system, the installaiton fails with the above error message.

This is a Windows error that occurs when a user does not have sufficient permissions to install a program.
Environment:
OS: Windows
OS Version: ALL
Cause:
Cause type:
Configuration
Root Cause: Sufficient priveleges must be granted on a Windows system to install Automic components.
Resolution:
The user must be a member of the Domain Administrators group, or use the "Run as Administrator" option to be able to complete the installation.

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A