Installation of the CA XCOM Gateway fails with LaunchAnywhere Error, "Windows error 2 occurred while loading the Java VM".

Document ID : KB000046232
Last Modified Date : 14/02/2018
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When the CA XCOM Gateway v12 installer is launched, the installation fails at initialization with the message "LaunchAnywhere Error", "Windows error 2 occurred while loading the Java VM".


Windows Server 2012
Java build 1.8.0_60-b27 and higher


Starting at Java 1.8.0_60, the JAVA.EXE internal build is returned as "600" rather than "60".  The Install Anywhere Windows installer does not recognize this new format, preventing installation of the XCOM Gateway.



The documented Software Requirements are 'JRE (Version 7) [64 bit] or Java JDK 7 [64 bit] on Windows and Linux x86-64' 

Installing with Java 7 is successful.