Installation of CA Business Intelligence 6.3 (JasperReports® Server 6.3.0) is stopped due to 'FAIL' in Installation Prerequisites.

Document ID : KB000009016
Last Modified Date : 14/02/2018
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During the installation of CA Business Intelligence 6.3 (JasperReports® Server 6.3.0), in the ‘Installation Prerequisites’ phase, the following mandatory entries are marked with ‘FAIL’:

Triggered directory privileges

Triggered directory free space (min 100MB)


See the image below.


CABI 6.3 (CA Business Intelligence 6.3) (JasperReports® Server 6.3.0)CA Service Desk Manager 17.0

The problem is due to the installation being run from the DVD media and not from a local device (after copying the DVD content locally).

The correct steps are documented in on-line documentation (see 'Additional Information' section below).


1. Copy the CABI media locally to the server.

2. Unzip the CABI media and run setup.bat (Windows) or (Linux) from the base directory by double-clicking the file or executing from a prompt.

3. Go on with the installation as per on-line documentation (see ‘Additional Information’ section below)

Additional Information:

The points listed above are documented, together with the rest of the installation, in the on-line documentation:

CA Business Intelligence JasperReports® Server - 6.3.0, Installing CA Business Intelligence JasperReports Server, GUI Installation