After unzipping the roll-up patch into a path including a directory name containing a space and running the installer from there, an exception error was received when the common installer attempted to run the ApplyPTF tool.
2018/06/11 13.09.37.313 ERROR [DeployThread: Applying CA Service Desk Manager Binaries Update(s) : 22.214.171.124 ] [PatchUtil] Exception while executing the patch: java.io.IOException: Cannot run program "C:\Program" (in directory "C:\Program Files (x86)\CA\Service Desk Manager\patches\SO03787\CASM-126.96.36.199-CommonPatchInstaller-Win\filestore\utils\ApplyPTF"): CreateProcess error=2, The system cannot find the file specified
CA Service Desk Manager 17.1 on Windows
The path includes a space.
Ensure that the patch is not stored in a path with a space.
For example, you could unzip the patch into this path:
But, do not use this path which has a space between '188.8.131.52' and 'CommonPatchInstaller':
Additional prerequisite: Enable 8.3 Name Creation.
The rollup patch USS 17.1 "SO03787" writes this line to the .HIS files: "PTF Wizard installed T6EE400 (US4SM)."