Install using defaults option grayed out during CABI Jasper 6.3 installation on Linux

Document ID : KB000005068
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Install using defaults is grayed out during Jasper 6.3 installation for CA Spectrum 10.2

Environment:
Linux
Cause:

This is caused by a unconfigured/misconfigured /etc/hosts file

Resolution:

The fix is to resolve the errors in the /etc/hosts file.

The hosts file should have localhost properly defined.

It should also have the hostname with IP defined.

 

Example of a bad hosts file:

 

127.0.0.1   localhost localhost.localdomain localhost4 localhost4.localdomain4

127.0.1.1       hostname.ca.com hostname

It should have the proper IP on line 2:

 

127.0.0.1   localhost localhost.localdomain localhost4 localhost4.localdomain4

 

192.168.1.127      hostname.ca.com hostname

 

Restart the installation and the option will no longer be grayed out.