Install on Unix fails with timeout on script ciCafInst postinst

Document ID : KB000101409
Last Modified Date : 13/06/2018
Show Technical Document Details

Upgrade or install of ITCM Agent on Unix/Linux is failing with following error logged in file /opt/CA/SharedComponents/installer/log/ca-dsm.install.log :
Timeout: script "scripts/ciCafInst postinst" does not return within "360" seconds.
Reason:        The execution of the specified script does not return at the specified timer interval.
Action:        Check why the script doesn't return or increase the timer interval of the product.


This error could occur if NSM Agent is installed and awservices is running.

Stop awservices and cam before doing the installation of ITCM Agent (In case of upgrade, stop caf too) :
awservices stop

caf stop


And to again the installation/upgrade