Install on Unix fails with timeout on script ciCafInst postinst

Document ID : KB000101409
Last Modified Date : 13/06/2018
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Issue:

Upgrade or install of ITCM Agent on Unix/Linux is failing with following error logged in file /opt/CA/SharedComponents/installer/log/ca-dsm.install.log :
 
Timeout: script "scripts/ciCafInst postinst" does not return within "360" seconds.
Reason:        The execution of the specified script does not return at the specified timer interval.
Action:        Check why the script doesn't return or increase the timer interval of the product.



 
Cause:

This error could occur if NSM Agent is installed and awservices is running.
Resolution:

Stop awservices and cam before doing the installation of ITCM Agent (In case of upgrade, stop caf too) :
 
awservices stop

caf stop

camclose

And to again the installation/upgrade