Install of ITCM14-MDB Failed with 1603

Document ID : KB000045385
Last Modified Date : 14/02/2018
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Introduction:

Upgrade to 14.0 fails with rc 1603 on database server

 

Environment: 

Windows Server 2008 R2 
SQL Server 2008 R2

 

Answer: 

Check the Installer log for a msg similar to this

 

 

ERROR  | MDB setup command error: <1>

ERROR  | Schema installation failed [7]

 CAUniITRM_Setup.rul       - Line:  8207 - Launch ciCCSSetup.exe /f ""E:\insight\CAClientAutomation\WindowsProductFiles_x86\CCS\112_CCS\CCS"" /i 0 /ti ""SQLServer "" /pp ""E:\Program Files (x86)\CA\SC\ "" /ps ""E:\Program Files (x86)\CA\SC\ "" /n ""DWN00242.corp.ds.fedex.com"" /w """" /mn ""mdb"" /ma ""ca_itrm"" /mp ""XXX"" /jre ""E:\Program Files (x86)\CA\SC\Mdb\Windows\jre"" /comp ""0"" /langid ""enu"" /oHome """" /tnsName """" /mdbStatus ""YES"" /mdbSize """" /sysu """" /sysp """" /mdbbase ""mdb"" /port ""1526"" /s. 
1: 4-21-2016 - 14:20:00 - INFO    - File: CAUniITRM_Setup.rul       - Line:  8368 - ciCCSSetup.exe returned: 1603

 

Possibility is, that the mdb folder under \ca\sc does not get recreated during install.

 

 

Rename ...\ca\sc\mdb folder to ...\ca\sc\mdb.old and start the setup again