Cannot install Infrastructure Agent in Windows environment

Document ID : KB000091955
Last Modified Date : 26/06/2018
Show Technical Document Details
Issue:
Getting user permission error when trying to install Infrastructure Agent in any operation system language but English.

LOG ENTRY:
Home Directory E:\CA-APM\apmia10.7sp1\
Operating system is Windows_NT
APM Infrastructure Agent user entered install 
User do not have administrator permissions. 
User do not have administrator permissions. Please use apmia-ca-installer.bat force_start 
Environment:
Introscope Agent 10.7.0
Cause:
It is happens due the permission deploy BAT, by default it check to match the operation system language to English, If you are using your operation system in any other language, it will fail.
Resolution:
WINDOWS ENVIRONMENT

1- Open "apmia-ca-installer.bat" file.
2- Search for "Group owner", you will find the below row:

whoami /groups | findstr "Group owner" | findstr "S-1-5-32-544" > temp.txt

3- Replace above row to the next one:

whoami /groups | findstr "S-1-5-32-544" > temp.txt

4- Save "apmia-ca-installer.bat" file.
5- Run the installer.
 
Additional Information:
This problem will be fixed in 10.7.1.