Install hangs during software signature import

Document ID : KB000099184
Last Modified Date : 01/06/2018
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Issue:
when a manager install reaches the software signature download portion (assuming user has chosen to do this during install) the install can hang if the machine has no access to the internet and never completes or fails
Environment:
Any windows based Domain Manager or Enterprise Manager install
Cause:
lack of internet connectivity prevents the download from completing and prevents the install from progressing.
Resolution:
kill java.exe and wait several minutes and the install will continue with the next step