Install fails during MKS Toolkit setup

Document ID : KB000050850
Last Modified Date : 14/02/2018
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During the installation of CA eHealth, the install exits with the following error:

@@@ <time> Installing MKS Toolkit...
*** Setup exited due to fatal error
*** NutCRACKER installation failed. Check error in %NH_HOME%\log\install\nutcInstall.log

The nutcInstall.log referenced in the CA eHealth install log shows this error:

******* Product: <path to install media>\nutcroot\oe\toolkit.msi
******* Action:
******* CommandLine: **********
MSI (s) (20:80) [<time>]: Note: 1: 2203 2: <path to install media>\nutcroot\oe\toolkit.msi 3: -2147286960
MSI (s) (20:80) [[<time>]: MainEngineThread is returning 1620
MSI (c) (AC:D0) [[<time>]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (AC:D0) [[<time>]: MainEngineThread is returning 1620

If you run setup.exe manually from <path to install media>\nutcroot\oe it returns to the command line with no error and does not launch the MKS Toolkit install splash screen as it should.


The problem is bad media which was corrupted either during download or while copying it to the CA eHealth system.

The solution is to re-download the CA eHealth install media.