Instal CA Vantage SRM Windows Client from B691 to B871 plus apply Patch 3.

Document ID : KB000117367
Last Modified Date : 11/10/2018
Show Technical Document Details
Introduction:
For details about deleting the current Windows Client, and what to do if any error messages during the delete or install, please see Knowledge Doc TEC1132662.
   
It will be best to reboot your PC just before beginning this upgrade and have no other applications running.
 
Make a copy of the BrightStor SRM Data folder anywhere on your computer for a backup.
Instructions:
             WC Upgrade From B691 to 793 to B871 
             ------------------------------------
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Title:  Upgrade your Windows Client from B691 to B793 and B871 
  
Summary: If you need to upgrade from an older version of the Windows Client, 
and you must preserve your customization, you must perform the upgrade in "steps".
  
To check the level of your Windows Client, go to the Main Toolbar / Help / About.
The level will be listed at the end like:  12.7.871.3.
   
You do not delete the current Windows Client prior to this install. 
You install right on top of the old.             
-  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -
Download the Windows Client just like you would a PTF.  
1. Go to the Support Home page.
2. Select Download Center, click on Download Solution
3. Scroll down to the little box:  "Search by Fix/Patch Number".  
4. Enter the PTF numbers:  
4a. RO60887 for: 12.7 SP1 BUILD 793 [B793], then click the "Go" box and download.
4b. RO72100 for: 12.7 SP2 BUILD 871 [B871], then click the "Go" box and download.  
4c. RO96242 for "12.7 SP2 PATCH 3", then click the "Go" box and download. 
-  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -
5. Backup the folder:  BrightStor SRM Data
   This is for the rare event that there is a problem with the install. 
   Copy it somewhere else on your computer as a backup.  
6. After download of B793, create an empty folder anywhere on your computer.     
7a. Unzip the B793 file.                                                        
7b. Extract all the folders and files to the empty folder you created.         
7c. Be sure that "All files..." and "Use folder names" are both checked.
    A "nest" of folders and files will be created.                             
8. In the "root" level folder, you will see the SETUP.exe.  Double-click this to launch the install.
9. After the install completes, start the Windows Client and allow it do the updates.
   When they are done, shutdown the WC.
-  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  - 
10. Repeat Steps 5 thru 9 for: RO72100 for B871, using another empty folder.
-  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -
    Do the following to install B871 Patch 3.
11. The download of PTF RO96242 is an exe file
When you double-click this, it will install over the current install.
NOTE:  You MUST stop the scheduler before you install this Patch.
When the Patch is installed, in the Help/About the release is shown as: 12.7.871.3
-  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -
After you confirm that the upgrades are good, you can delete the backups of the BrightStor SRM Data folder.
-  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -  -
If you have any questions, please contact CA Technical Support.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Additional Information:
SPECIAL INSTRUCTIONS:                                                          
---------------------
This patch includes a new build of the Host Configuration Client and update for the Scheduler Service. If you are running the SRM link Service (CA SRM  and CA Vantage Link Service) or the CA scheduler service (CA SRM and CA Vantage Scheduler), please turn these services off before applying patch 12.7.871.3 on the Windows Client 12.7.871 or B871 with prior patches installed.
 
Additional Instructions:
------------------------ 
After you confirm that the upgrades are good, you can delete the backups of the BrightStor SRM Data folder.
If you have any questions, please contact CA Technical Support.