Insight started tasks failed with SB78 abend and XNET failed with SOC4

Document ID : KB000004721
Last Modified Date : 14/02/2018
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Issue:

Insight started tasks failed with SB78 abend. At the same time XNET started task failed with SOC4

Insight abend- 

PXM0810 CA/XMANAGER RECOVERY IN PROGRESS 

PXM0811 PSW: 440C1000 813D064C LMOD: *UNKNOWN OFFSET: N/A ABEND: SB78 

PXM0812 GPRS 0 1 47842000 84000000 00000000 84B78000 

PXM0812 2 3 00000000 00000359 00000000 040014F0 

PXM0812 4 5 00000000 00000014 00000000 17C8A000 

PXM0812 6 7 00000000 00CB3000 00000000 17C8A000 

PXM0812 8 9 00000000 0019E2C8 00000000 00000100 

PXM0812 10 11 00000000 00000000 00000000 1D52F384 

PXM0812 12 13 00000000 937A059C 00000000 1CA86368 

PXM0812 14 15 00000000 137A0958 00000000 00004B30 

CCSR010E NMSPRMVC SB78 at 28BCC3B0 LMOD PXMTCTCC CSECT PXMTCTCC +0003B0 IDB2DVD1 N/A IDB2DVD 

CCSR021I OWNER = CA Database Management R19.0 

CCSR022I MODULE = PXMTCTCC FMID = CINSJ00 RMID = RO84685 

CCSR060I BREAKING EVENT ADDRESS: 00000000 0994BEBC 

CCSR061I PSW: 44041000 80000000 00000000 013D064C 

CCSR062I ILC: 02 INTERRUPT CODE: 0D 

CCSR067I COMPLETION CODE SB78 REASON CODE 00004B30 

CCSR064I DATA AT PSW 013D0646 : 00181610 0A0DE3E0 D0080024 

 

Xnet abend- 

18.00.01 STC40162 IEA995I SYMPTOM DUMP OUTPUT 352 

352 SYSTEM COMPLETION CODE=0C4 REASON CODE=00000011

Resolution:

Restarting Xnet first and then the datacollector in that order resolved the problem.