Infrastructure manager is unable to see or connect to the primary hub

Document ID : KB000118429
Last Modified Date : 24/10/2018
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Issue:
Something occurred while un-installing/re-installing Infrastructure Manager that corrupted the registry settings.  This is preventing IM from detecting all the hubs.  These registry settings should have been removed, but they are carrying forward through re-installation.
Environment:
UIM 8.5.1sp1
Infrastructure Manager 1.40
Cause:
Registry keys have been corrupted preventing full discovery of hubs.
Resolution:
1. Uninstall Infrastructure Manager
2. Delete the Nimsoft registry keys (HKEY_CURRENT_USER\Software\Nimbus Software)
3. Reinstall Infrastructure Manager