Infrastructure agent errors at startup

Document ID : KB000123049
Last Modified Date : 14/12/2018
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Downloaded and installed the WebServer Infrastructure agent from the DXI instance.Confirmed that agent is pointing to the correct instance and left the IntroscopeAgent.profile unchanged. During startup of the gent, encountered the error as shown in the print screen. Additionally, there are no logs written to the ./Logs directory. start it gives the error message about "No such file or directory". 

start up error
We followed the steps: 

./ install 
This gives the error that agent install is corrupt. 

Then we did the following step: 

./ uninstall 

This uninstall the agent successfully. 
Then we installed again: 

./ install 

This install the agent successfully. 

We check the agent status with following command, 

./ status 

It shows the agent is started good. 

We successfully able to stop end start the agent with following commands: 

./ stop 
./ start