Information TAB has no data after upgraded to 10.3.0

Document ID : KB000125304
Last Modified Date : 05/02/2019
Show Technical Document Details
Issue:
Since upgraded to CA Spectrum 10.3.0, the Information TAB has no data for Cisco 1811 and 1841.
 
Environment:
CA Spectrum 10.3.0
Cause:
Identified the root cause associated with two sub views added in 10.3 which are reading some dynamic attributes from device and taking long time:
- AlternateCiscoIPRoutingTable
- CiscoIPRoutingTable
Resolution:

Please comment below sub views in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/topo/config/view-devicedetails-config.xml file as follows (note the added <!-- and -->):.

<!--
<application-subview>
      <title>com.aprisma.spectrum.app.topo.client.AlternateCiscoIPRoutingTable</title>
      <privilege><name>CiscoIPRoutingTable</name></privilege>
      <model-type>0x210016</model-type>
  <display-if>
    <expression>attr(0x100b1) == null</expression>
  </display-if>
  <subviews>
  <subview-group>
<subviews>
  <table-subview idref="table-cisco-ip-routingtable-config-new"/>
    </subviews>
  </subview-group>
  </subviews>
</application-subview>

<application-subview>
      <title>com.aprisma.spectrum.app.topo.client.CiscoIPRoutingTable</title>
      <privilege><name>CiscoIPRoutingTable</name></privilege>
      <model-type>0x210016</model-type>
  <display-if>
    <expression>attr(0x100b1) != null</expression>
  </display-if>
  <subviews>
  <subview-group>
<subviews>
  <table-subview idref="table-cisco-ip-routingtable-config"/>
    </subviews>
  </subview-group>
  </subviews>
</application-subview>

-->
Please comment line number from 198 to 228 and restart OneClick Client and verify the behavior.