Informatica Folders and workflows do not display when clicking the "select" button

Document ID : KB000088443
Last Modified Date : 14/04/2018
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Issue:
When you click on the "Select" button to select a folder/workflows from the RA Informatica Agent, the list is blank.  The command works fine when run manually in Informatica.

This is usually caused when either one or all of the Informatica variables below are not set on the host, where the Agent/Service Manager is installed:
 
INFA_HOME
INFA_DOMAINS_FILE
LD_LIBRARY_PATH
LIBPATH (AIX)
INFA_TRUSTSTORE (Windows)
Environment:
OS: Unix
Resolution:
In order to resolve the issue, ensure that the above variables are set correctly for your Informatica instance and Operating System for the OS user that runs the Informatica Agent where the Agent/Service Manager is installed.  Once changes are made to any of these variables, make sure to restart both the Agent and ServiceManager processes for them to take effect.  The "Select" folder button should then work from the RA Informatica Agent.
 
Example of Windows Environment Variables Settings:
INFA_HOME=D:\Informatica\9.x
INFA_DOMAINS_FILE=D:\Informatica\9.x\domains.infa 
INFA_TRUSTSTORE=D:\Informatica_Clients\9.x\clients\shared\security 

Example of UNIX/Linux Environment Variable Settings:
INFA_HOME=/informatica/9.x
INFA_DOMAINS_FILE=$INFA_HOME/domains.infa
LD_LIBRARY_PATH=$LD_LIBRARY_PATH:$INFA_HOME/server/bin
 
For AIX:
LIBPATH=$LIBPATH:$INFA_HOME/server/bin