Increasing the log level for the Mobile Application of Service management?

Document ID : KB000013235
Last Modified Date : 14/02/2018
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How to increase the log level in order to gather additional data for troubleshooting when using the mobile application of Service Management

Service Desk Management 12.9 or aboveIOS or Android mobile application

1. Edit the nx.env file by setting the option below with a value to 1, if it does not exist add it at then end of the file.


2. Stop SDM Rest Tomcat and then kill the pdm_tomcat_nxd -s REST    command via task manager

3. Modify the file  NX_ROOT/site/cfg/


     Change info in the log4j.rootCategory to debug and restart SDM REST Tomcat


4. Within the mobile app -> Settings -> Preferences -> My Tasks ->    Change tracing to  Verbose        Logout and login again to the app now.

5. Additional REST logging can also be set by using the command bellow:

    pdm_log4j_config -f REST -l DEBUG -a -s 30MB

6. Attach the log files from the SDM install's log directory to the case for analysis.