Increasing the log level for the Mobile Application of Service Management

Document ID : KB000013235
Last Modified Date : 05/12/2018
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How to increase the log level when using the Mobile application for the CA Service Management solution?
CA Service Desk Manager 17.1
IOS or Android mobile application.
1. Edit the NX.env file by setting the option below with a value to 1, if it does not exist add it at then end of the file.


2. Stop CA SDM Rest Tomcat and then kill the pdm_tomcat_nxd -s REST    command via task manager

3. Modify the file  NX_ROOT/site/cfg/


     Change info in the log4j.rootCategory to debug and restart CA SDM REST Tomcat


4. Within the mobile app -> Settings -> Preferences -> My Tasks -> Change tracing to ON.

User-added image

5. Additional REST logging can also be set by using the command bellow:

    pdm_log4j_config -f REST -l DEBUG -a -s 30MB

6. Run the command below to disable it:

  pdm_log4j_config -f REST -l INFO -a -s 30MB

7. Attach the log files from the CA Service Desk install's log directory to the case for analysis.