Increase the web session timeout in NV, RA, SA, NPC ( Legacy KB ID NTQ 00001298 ) via Single Sign-On

Document ID : KB000023025
Last Modified Date : 14/02/2018
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PROBLEM:
You experience time outs when signing in to a product using Single Sign-On.


STEPS TO REPRODUCE:

Decrease time out setting in the Single Sign-On configuration tool or experience network issues between performance center and a console.

RESOLUTION:

  • Open the Single Sign-On Configuration tool on the desktop of each master console (NV, RA, and SA) and select the Single Sign-On tab.
  • Click the Cookie Timeout Minutes tag, and override it to the value of your choice (the default is 20 minutes).
  • Now change the Product pull-down menu at the top of the SSO config utility to select any other product that is installed on the server (for example you may have
  • Performance Center and ReporterAnalyzer on the same server) and override the Cookie Timeout for that product as well.
  • After completing the configuration change and closing out of the SSO configuration tool, open a command prompt and run iisreset for the changes to take effect