How to change the number of suggestions presented by the CA SDM auto-suggest feature

Document ID : KB000059759
Last Modified Date : 20/07/2018
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Introduction:

One of the features in CA Service Desk Manager (CA SDM) is the auto-suggest feature (also known as search-as-you-type).

This feature allows you to perform dynamic, real-time matching using Search-As-You-Type to locate items quickly. As you type your term, the search field dynamically displays one or more matching results. You can use Search-As-You-Type on any lookup or drop-down list.

It might be desirable to adjust the number of records returned by the auto suggest feature.

    Environment:
    CA Service Desk Manager 12.9 and above
    All Supported Operating Systems
    Instructions:

    You can adjust the value by performing the following:

    1. Login to Service Desk as an Administrator
    2. Navigate to ADMINISTRATION->OPTIONS MANAGER->WEB
    3. Select the 'max_records_auto_suggest'
    4. Change the value (default value is 25)
    5. Save the changes and recycle the Service Desk Manager service
    Additional Information:
    https://docops.ca.com/ca-service-management/17-1/en/administering/administering-ca-service-desk-manager/options-manager