Incorrect order of SMTP Addresses inside Identity Manager

Document ID : KB000046188
Last Modified Date : 14/02/2018
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Issue:

The primary SMTP that is set is not being used as intended. Instead it is pulling one of the other SMTP addresses that have been defined. 

 

Resolution:

It is important to reference the SMTP order listed on the AD Exchange account template.

In the provisioning manager, the order of the proxyaddresses in the AD Exchange account template must be in a specific order. For example If the mailnickname SMTP address wanted to be used first follow the example below.

 

eTCustomField47 = primary email address 

eTCustomField69 = secondary email address 

eTcustomField41 = mailnickname (firstname.lastname)

 

Sample Incorrect order: 

 

eTADSproxyAddresses: SMTP:%#eTCustomField47% 

eTADSproxyAddresses: smtp:%#eTCustomField69% 

eTADSproxyAddresses: smtp:%#eTCustomField41%@sample.com 

 

Sample Correct order: 

 

eTADSproxyAddresses: smtp:%#eTCustomField41%@sample.com 

eTADSproxyAddresses: SMTP:%#eTCustomField47% 

eTADSproxyAddresses: smtp:%#eTCustomField69%