Incorrect information for the svcGrpMemberName trap

Document ID : KB000117903
Last Modified Date : 19/10/2018
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Issue:
The Citrix NetScaler load balancer device is sending the svcGrpMemberName trap, but when the event is generated on the device model, the svcGrpMemberFullName varbind value is missing.
Environment:
CA Spectrum 10.x
Cause:
Incorrect varbind mapping in the $SPECROOT/SS/CsVendor/Citrix/AlertMap file.
Resolution:
Edit the $SPECROOT/SS/CsVendor/Citrix/AlertMap file on the SpectroSERVER machine.

a) Locate these entries:
# svcGrpMemberFullName 
1.3.6.1.4.1.5951.4.1.2.7.1.30(5,0)\ 

b) Change to:
# svcGrpMemberFullName 
1.3.6.1.4.1.5951.4.1.2.7.1.33(5,0)\ 

c) Save the change.

d) Click on "Update Event Configuration" button under the SpectroSERVER Control subview of the VNM model.