Incorrect CPU and Memory Data in CA Performance manager

Document ID : KB000100012
Last Modified Date : 04/06/2018
Show Technical Document Details
Switch CPU and Memory data is incorrect in CA Performanc Manager.

The value should show around 16% CPU usage while reports show it as 0%.
Applies to all supported CA Performance Manager releases
Gathering the OID values being polled reveals the cause of the problem is the data itself.

All the values returned to polling requests are zero.
Determine with device administrator or Vendor assistance why the MIB data is reporting 0 (zero) values.