Incorrect CPU and Memory Data in CA Performance manager

Document ID : KB000100012
Last Modified Date : 04/06/2018
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Issue:
Switch CPU and Memory data is incorrect in CA Performanc Manager.

The value should show around 16% CPU usage while reports show it as 0%.
Environment:
Applies to all supported CA Performance Manager releases
Cause:
Gathering the OID values being polled reveals the cause of the problem is the data itself.

All the values returned to polling requests are zero.
Resolution:
Determine with device administrator or Vendor assistance why the MIB data is reporting 0 (zero) values.