Inconsistent behavior when populating CP_LISTS with the *OWN parameter for host_name

Document ID : KB000087583
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

When modifying the Automation Engine ucsrv.ini to host_name = *OWN, Agents when they start may not be able to populate a hostname, but instead only an IP address. This can cause inconsistencies in cycling Agents from within the System Overview or transferring reports to the Automation Engine. 
Cause:
Cause type:
By design
Root Cause: Using *OWN is not recommended - to eliminate potential OS issues and or multiple NIC's causing unexpected returns, the best practice would be using the hostname necessary for the environment.
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix

Additional Information:
Workaround :
Set the ucsrv.ini to the hostname, not to *OWN.