Incoming transfers are not written to xcom.log

Document ID : KB000098434
Last Modified Date : 30/05/2018
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Issue:
The xcom.log is not being written for remotely initiated transfers.  I can see the the transfers are successful when using the Command Prompt.   I am unable to see the number of records transferred successfully in the xcom.log.
Cause:
The userids specified for the transfers do not have permission to write to the xcom.log.
Resolution:
XCOM uses two sets of credentials to access the log -- those assigned to the XCOMD CA XCOM Scheduler service in the SERVICES applet of the Control Panel and the credentials that are passed in the transfer (USERID). The user ID performing the transfer must have change access for the log, or CA XCOM Data Transport cannot update the xcom.log with transfer information.
Additional Information:
Please refer to the XCOM manual Security Considerations User Rights.  Although this link points to the XCOM for Windows documentation, similar requirements can be found in the Linux and Unix manuals.