Incident actions are not getting triggered in ADA.

Document ID : KB000008166
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When trying to send test traps while creating incident response actions, it is getting failed.

Environment:
ADA 10.x and 11.x versions.
Cause:

There would be errors in Windows event viewer showing permission denied messages:

 

ADA_Test_Trap_Error.jpg

Resolution:

You have to give appropriate permissions to the SnmpTrap* file and also \NetQoS\Logs folder so that ADA application will be able to access it.

Give full permissions to "Users" for both Logs folder and "SNMPTrap* file in question and it will resolve the issue.

 

Additional Information:

Contact CA Support if you still face any issues after changing permissions.