Incident actions are not getting triggered in ADA.

Document ID : KB000008166
Last Modified Date : 14/02/2018
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When trying to send test traps while creating incident response actions, it is getting failed.

ADA 10.x and 11.x versions.

There would be errors in Windows event viewer showing permission denied messages:




You have to give appropriate permissions to the SnmpTrap* file and also \NetQoS\Logs folder so that ADA application will be able to access it.

Give full permissions to "Users" for both Logs folder and "SNMPTrap* file in question and it will resolve the issue.


Additional Information:

Contact CA Support if you still face any issues after changing permissions.