In Virtual appliance, cannot start the IM connector when web services are enabled.

Document ID : KB000047116
Last Modified Date : 14/02/2018
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On Virtual Appliance, when trying to configure web-services in the connector from IP to IM and (re)starting the connector, the connector fails to start with the following error message displayed:

Request Failed

Sorry, something went wrong

Error Testing connectivity and configuration


Portal ws failed to initialize

Reload connector failed

Reload connector failed


Also, the following messages appear in the Identity Portal server log:
ERROR [] (default task-41) Reload connector failed : ErrorCode: 20056, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.backend.InitConnectorException: Portal ws failed to initialize

Caused by: ErrorCode: 0, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.backend.BackendException: Error Testing connectivity and configuration





CA Identity Suite Virtual Appliance 12.6 SP8 CR1



Due to the Wildfly 8.2 Application Server security mechanism, the application server attempts to authorize the request and denies it since the superAdmin credentials provided in the request are not valid as application server credentials.



1.    Log into the Virtual Appliance shell as user 'config'.

2.    Run the command

    sudo /opt/CA/wildfly-idm/bin/

3.    Add the SuperAdmin account as an Application User with no groups to belong to and no Remoting connection for server to server EJB calls.


Additional Information:


This scenario is also valid when Identity Manager is installed on Wildfly 8.2.0 outside the Virtual Appliance