In TPXMAIL, the first three options (read messages, read bulletins and read messages and bulletins) are not accessible. What needs to be done to get this problem resolved?

Document ID : KB000011252
Last Modified Date : 14/02/2018
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The  following options in TPXMAIL, are not accessible.
- Read messages
- Read bulletins
- Read messages and Bulletins

What needs to be done to resolve this condition?



Verify that the Option TPXMAIL is running with the proper LMPKey. 

The message 'TPX9925 OPTION MAILBOX OF CA-TPX IS AUTHORIZED' should appear in the TPX LOG at startup of TPX.

If the above message is displayed in the LOG, then it is likely this could be a problem with the TPXMAIL VSAM database.

Review the TPX LOG for any messages concerning the MAIL database, for example:

TPXL0422 mm/dd/yy hh:mm:ss MAIL file open error. Message/List storage/retrieval impossible, ACBERFLG=xx

In this case, try the following:

  1. Stop TPX

  2. Run TPX batch (BATCHINI)  'reset integrity' job against the MAIL database.

If this does not help, then use a backup of that database or, 

Repair the MAIL database using the following instructions:

Stop the TPX tasks which access this database.

Backup MAIL database. Use REPRO

Delete/define MAIL database

Restore the database from backup using IDcams /repro

Run TPX batch (BATCHINI)  'reset integrity' job against the MAIL database before starting TPX.

This should resolve the inaccessibility of the MAIL components.