In Top-N Best Performing Jitter Test report Test host combo box is coming blank

Document ID : KB000006418
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When generating Top-N Best Performing Jitter Tests report, "Select the Test ID" box is not getting fill with test ids

SelectTestID-Screenshot.jpg

 

Environment:
10.1.1
Cause:

Report Manager is not synchronising the data hence the test ids are not generated.

Resolution:

Step 1:

Go to oneclick home page

Click on Administration 

Click on Report Manager

Click on Spectrum Status

 Monitor-SpectrumStatus-Screenshot.jpg

 

Step 2:

If Monitor option is Unchecked for the landscape then 

Check the option and click on "Update Monitored Servers"

 

Step 3:

If Monitor Option is Checked then 

First Uncheck the Monitor option

Click on "Update Monitored Servers"

Check the Monitor Option again

Click on "Update Monitored Servers"

 

This will initiate the synchronization and then the details will be populated.

 

NOTE: Issue still persists please open a case with Support.