In the web interface of Service Desk, how is it possible to control the frequency of the Scoreboard Refresh?

Document ID : KB000027364
Last Modified Date : 14/02/2018
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Introduction: 

This document shows how to configure the Scoreboard Auto Refresh Interval, in the web interface of Service Desk.

Question: 

How is it possible to control the frequency of the Scoreboard refresh?

Environment:  

CA Service Desk Manager 12x - 14.1

Answer: 

To enable Scoreboard Auto Refresh, follow these steps:

1)  Go to Service Desk Administration on the Service Desk web interface and to Options Manager.

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2) Install and configure the "web_auto_update" feature, and set the Value in seconds, respecting the following rule "Enter a number within the valid range (60 - 14400)". After saving the changes, you may need to click the "Refresh" button in order to see the option with Action Status as "Installed". 

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Please be aware that the more frequent each user's scoreboard refreshes, the greater the potential impact on performance.

After installing this option, a recycle of the Service Desk daemon server is necessary.

Additional Information:

• Restart the CA SDM Servers in Conventional Configuration

• Restart the CA SDM Servers in Advanced Availability Configuration