In the IE browser, there is no error. But in Chrome, when trying to open any form, it returns a 403 HTTP status for catalogrequestgetforms URL.

Document ID : KB000008151
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

In IE there is no error but in chrome, when trying to open any form, it returns a 403 HTTP status for catalogrequestgetforms URL

Environment:
Service Catalog 14.1 Cumulative 2 or later
Cause:

The USMHOME/view/webapps/usm/WEB-INF/web.xml file has not been configured with the USS and Catalog URL's after the upgrade.

Resolution:

Implement the Post Installation steps to Enable CORS filter:

 

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-catalog