This document provides further information to supplement the information in the CA Service Desk Manager Integration Best Practices Volume 2 Green Book in relation to the Tomcat connection tool for Web Services.
Firstly the Green Book makes a reference to "USD_WS_R12_JWS exe" which is actually incorrect. The tool is actually called "USD_WS_R11_JWS exe", SOAP web services has kept the same basic functionality from Service Desk 11 to 12.X releases, including retaining the same WSDL name.
This document also includes a zip file which contains the "USD_WS_R11_JWS exe", which can be used to test connectivity to Tomcat and in turn Web Services. Detailed information on the proper usage of the tool is explained in the previously referenced Green Book on page on page 78 . Please be aware, this tool is provided for testing purposes only and is provides "as is".