In testing CA Output Management Web Viewer 12.1 with Windows 10, I cannot export a report to an EXCEL spreadsheet.

Document ID : KB000004148
Last Modified Date : 14/02/2018
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Issue:

In testing CA Output Management Web Viewer 12.1 with Windows 10, I have come across an issue when sending a report to a Excel Spreadsheet. When the report is opened it doesn't look like a report.  

Environment:
Microsoft Windows 10, Microsoft Edge Browser
Cause:

By default Microsoft Windows 10 opens an app to read the Excel file (which is an .xml file).

Resolution:

To resolve the problem with export you must €œassociate a file type with an .xml file: 

  1. Right click on the start button and choose Control Panel 
  2. Click on the Default Programs option 
  3. Click on the €Associate a file type or protocol with a program 
  4. Scroll down and click on the xml€Â� line to highlight it 
  5. Click on the Change Program€Â� button 
  6. Select the €Office XML Handler� option and then click Ok.