In Service Desk r12, how does licensing work in Access Types?

Document ID : KB000053895
Last Modified Date : 14/02/2018
Show Technical Document Details


Within access types there is a field for "licensed". This document explains how this works.


This defines if the user will access data that is not their own. Licensing is the same as it was in previous versions except that it is now more overtly shown from the license definition perspective.