In Service Desk r12, how does licensing work in Access Types?

Document ID : KB000053895
Last Modified Date : 14/02/2018
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Description

Within access types there is a field for "licensed". This document explains how this works.

Solution

This defines if the user will access data that is not their own. Licensing is the same as it was in previous versions except that it is now more overtly shown from the license definition perspective.