In RA console under "Available Interfaces", clicking on the discovery binoculars or refresh icon throws error.

Document ID : KB000004073
Last Modified Date : 14/02/2018
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Issue:

In RA console under "Available Interfaces", clicking on the discovery binoculars or refresh icon throws error.

UI ERROR:

<b> Description: </b>An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

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<b>Details:</b> To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".<br><br>

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Cause:

This is usually only a Windows Server 2008 R2. This happens because a DLL was compiled in 32-bit, but the server's IIS settings do not allow 32-bit processes to run.

 

Resolution:

Please perform the following steps on all Harvesters and the Console itself.

  1. Open up Server Manager. 

  2. Expand Roles. -> Web Server (IIS). 

  3. Click on Internet Information Services (IIS) Manager . 

  4. In the right-middle pane, click on Application Pools.

  5. In the far-right pane, right-click on ProxyServices and click on Advanced Settings.

  6. In the General section at the top, change Enable 32-Bit Applications to TRUE.

  7. Open a command prompt and type: iisreset