In OneClick Webclient the Service Desk Ticket ID link is missing to launch into Service Desk Ticket
Document ID : KB000006988
Last Modified Date : 14/02/2018
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Issue:

In OneClick Webclient the Service Desk Ticket ID link is missing to launch into Service Desk Ticket
Environment:
10.2
Resolution:

10.02.00.PTF_10.2.035 has been produced to correct this issue.

Fix included:

1.Extended the existing API to get the trouble ticket URL and set it in a variable so that webclient will read the variable to get the trouble ticket URL.

2.Implemented both in Back-end side and the UI changes.

This fix is included in future release Spectrum 10.3