In Infrastructure Manager (IM), the download of some probes from the Nimsoft online archive fails with Code 12031

Document ID : KB000034732
Last Modified Date : 14/02/2018
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Summary: 

In Infrastructure Manager, the download of some probes from the online Internet archive fails with Error Code 12031.

Background:  

The customer is connecting to the internet via their company proxy server, and only when using this proxy server is the error being raised when downloading larger probe packages.

Environment:  

Any UIM version

Instructions: 

There is no flaw in Infrastructure Manager, the error is caused by a 'size rule' on the webserver. To work around this, you will have to navigate to http://archive.nimsoft.com and download the desired zip from there.

Please then import the probe package into Infrastructure Manager using the import function via the context menu (right-click -> import). Please be aware that you cannot simply copy the probe package into the archive folder, this must be done via IM.