In CA Service Desk Manager (CA SDM) 12.9 Cumulative Patch #1, not able to add "Attachment Servlet Path" to a server's settings from the CA SDM GUI.

Document ID : KB000047952
Last Modified Date : 14/02/2018
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Description:

In CA Service Desk Manager (CA SDM) 12.9 CUM#1, not able to add "Attachment Servlet Path" to a server's settings from the CA SDM GUI.

In addition, the following error appears in the CA SDM STLOG:

SQL Execute failed: [Microsoft OLE DB Provider for SQL Server] [ SQL Code=207 SQL State=42S22] Invalid column name 'upload_path'.

Solution:

In CA SDM 12.9 CUM#1, a fix is included which adds the "Attachment Servlet Path" field to a server's settings from the CA SDM GUI.

In order for this fix to be implemented properly, ALL of the required Post Install Steps from CUM#1 documented in the POST INSTALLATION DOCUMENT need to be following.

Specifically, Step #1 to apply the required MDB patch and Step #5 to update the usp_pdmMacro and usp_pdmMacroParam MDB tables.