In an environment where CA Service Desk Manager (CA SDM) and CA Asset Portfolio Management (CA APM) are integrated, the Common Asset Viewer that comes with CA SDM does not show the Legal Information and Cost Information from CA APM.

Document ID : KB000017889
Last Modified Date : 14/02/2018
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Description:

In an environment where CA SDM and CA APM are integrated, the Common Asset Viewer that comes with CA SDM does not show the Legal Information and Cost Information from CA APM.

Solution:

The Alert Management System (AMS) component within CA SDM needs to be updated to the later release provided by CA APM.

  1. Take a backup of the current AMS folders on both the CA SDM and CA APM servers
    APM AMS folder is located at C:\ProgramFiles\CA\SharedComponents\AMS\Tomcat\webapps
    SDM AMS folder is located at C:\Program Files\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\webapps

  2. Stop the CA SDM Tomcat process
    pdm_tomcat_nxd - c stop

  3. Stop the CA APM Tomcat process via the Apache Tomcat AMS in the Windows Services MMC

  4. Copy the AMS folder over from the CA APM server to the CA SDM server

  5. Restart the CA SDM Tomcat process
    pdm_tomcat_nxd - c start

  6. Restart the CA APM Tomcat process via the Apache Tomcat AMS in the Windows Services MMC