In AdminConsole you may get error like "Caution: A connection to the web archive can not be obtained."

Document ID : KB000008616
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

After following the instructions provided on the below documentation link

https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/optional-post-installation-tasks/configure-admin-console-to-use-a-proxy-server

you may get further problem to access the web Archive section for downloading probes. The below error may occur.

"Caution: A connection to the web archive can not be obtained."

The webgtw log shows lines like this:

2017-06-22 14:46:32,639 DEBUG com.nimsoft.uimservices.infrastructureservices.core.client.impl.WebArchiveClient:getProxyInfo:188 [localhost-startStop-1] - Proxy info retrieved from webgtw at /ServerXYZ/PRIMARY/xxxxxx/webgtw: HttpProxyInfo{strProxyServer=http://xxx.xx.xx.xxx, nProxyPort=81, strProxyAuthUsername=, strProxyAuthPassword=xxx}

2017-06-22 15:09:40,170 WARN org.apache.cxf.common.logging.LogUtils:doLog:452 [pool-2-thread-1] - Interceptor for {http://archive.nimsoft.com/}NimsoftArchiveService#{http://archive.nimsoft.com/}ListProducts has thrown exception, unwinding now

org.apache.cxf.interceptor.Fault: Could not send Message

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Environment:
UIM 8.5 and later
Cause:

Possible wrong value in the webgtw configuration file 

Resolution:

1.       Open webgtw Raw Configure section

2.       Verify that the value entered in “proxy_server” field does not contain any “http://” value but only IP or Hostname