IM/UMP Time Alarms

Document ID : KB000012228
Last Modified Date : 14/02/2018
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Introduction:

The time alarms seems to be different in IM and UMP

 

Question:

Why if you look only at the alarm the Time in IM and UMP is different.

ump2-date.png

 

 

IM1-date.png

but  if you open the history of that alarm, in IM, the upper alarm got the same date of UMP?

im21-date.png

 

 

 

Answer:

This is actually expected behavior - in the USM alarm table view, the 'Time' column reflects the most recent activity on the alarm, such as being assigned or an increase in severity, or another instance of the same alarm, etc. 

 

In order to view the original alarm time of arrival, in USM you can take the following steps: 

 

1. In the alarm view go to Actions->Edit Columns... 

2. In the popup menu choose to add the column 'Started' 

 

This column will display the original time of the arrival of the alarm. Otherwise the 'time' column shows the most recent activity on that alarm.