Impossible to submit jobs in Dollar Universe on Windows with DUAS 5.x

Document ID : KB000086158
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
Following messages found in the universe.log: 
############################################################## 
<< 2013-02-18 13:49:33 0005736/UniServord /GATERF34 /134458554 - %UNI_-E-U_EGASNDJ3302, Error-Job submission 
<< 2013-02-19 12:42:48 0005736/UniServord /UXOS_CallServiceUser/000000000 - CallNamedPipe / [2]/[\\.\pipe\Univ_orsyp_admin] 
<< 2013-02-19 12:42:48 0005736/UniServord /u_ord_sub_batch /000000000 - error [183] calling service user for numproc 
<< 2013-02-19 12:42:48 0005736/UniServord /ADDJOB /000000000 - Numproc 0000103 Numentry 0 GASNDJ_STATUS -1 GASNDJ_IOSB_01 808464432 
<< 2013-02-19 12:42:48 0005736/UniServord /GASNDJ33 /134458554 - %UNI_-E-U_EGASNDJ3302, Error-Job submission 
<< 2013-02-19 12:42:48 0005736/UniServord /GAB39A41 /134458554 - %UNI_-E-U_EGASNDJ3302, Error-Job submission 
<< 2013-02-19 12:42:48 0005736/UniServord /GATERF34 /134458554 - %UNI_-E-U_EGASNDJ3302, Error-Job submission 
##############################################################

Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010 or Dollar.Universe 5.3.3 FX25002

On Windows, Dollar Universe is unable to submit jobs, they all goes from status Pending to Aborted.

 
Environment:
OS: All Windows
Cause:
Cause type:
Configuration
Root Cause: The system services for submission user accounts and the universe service must be started before running uxstartup.bat
Resolution:
Start the User Services from the Windows service panel before launching the uxstartup script

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A