Impossible to startup Dollar Universe as some processes are still up even after shutdown

Document ID : KB000087054
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
Message "unable to connect" in the console even if the node status is connected.

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :One/some DUAS engine's process does not stop on server and as a consequence DUAS cannot complete nor shutdown neither startup process.
Environment:
OS: All Unix
Cause:
Cause type:
Other
Root Cause: Because of one of the following, the Dollar Universe engine's process does not stop on the server:
-The user used to launch the uxshutdown script does not have enough rights/privileges to apply the shutdown procedure,
Resolution:
- Identify the process not stopped using the command : ps -ef | grep COMPANYNAME
ex :

[root@vmstl32c58cst01 bin]# ps -ef | grep MANOR5
root 7277 24396 0 14:29 pts/1 00:00:00 grep MANOR5
root 27339 1 0 Sep05 ? 00:04:37 ./uxioserv MANOR5 X vmstl32c58cst01.orsyptst.com
root 27367 1 0 Sep05 ? 00:00:14 ./uxdqmsrv MANOR5 X vmstl32c58cst01.orsyptst.com
root 27434 1 0 Sep05 ? 00:00:18 ./uxeepsrv start MANOR5 X vmstl32c58cst01.orsyptst.com
root 27475 1 0 Sep05 ? 00:00:07 ./uxgsisrv start MANOR5 X vmstl32c58cst01.orsyptst.com
root 27526 1 0 Sep05 ? 00:00:34 ./uxcdjsrv MANOR5 X vmstl32c58cst01.orsyptst.com
root 27556 1 0 Sep05 ? 00:00:05 ./uxbvssrv MANOR5 X vmstl32c58cst01.orsyptst.com
[root@vmstl32c58cst01 bin]#

- Kill the process not correctly stopped on the server using the command : kill -9 PROCESSID

- Do an offline reorg of the node launching the "ux_vrf_rgz_rst" script from UXMGR directory (environment previously loaded with the uxsetenv script from UXMGR directory)
- Start the node with the uxstartup command also executed from UXMGR directory

At this point, all the process will be started as expected.

Fix Status: No Fix

Additional Information:
Workaround :
N/A