Impossible to startup all/some Dollar Universe engines

Document ID : KB000086974
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the universe.log:
######################
<< 2014-04-23 08:34:16 0002872/uxstratm /GAIOPI34 /134460970 - %UNI_-E-U_EATM3451, Probleme d'acces au fichier suivi des automates
<< 2014-04-23 08:34:16 0002872/uxstratm /U_UATM /134460970 - %UNI_-E-U_EATM3451, Probleme d'acces au fichier suivi des automates
<< 2014-04-23 08:34:16 0002872/uxstratm /U_UATM /134448490 - %UNI_-E-U_ATMAFFERR, Erreur
######################

Patch level detected:Dollar Universe 5.6.0
Product Version: Dollar.Universe 5.6.0 FX25010

Description :It's impossible to shutdown neither restart all/some Dollar Universe engines, and even the I/O service was impacted by the same symptoms.

The user services are up and running.
Environment:
OS: Windows Server 2008
OS Version: All Windows
Cause:
Cause type:
Configuration
Root Cause: The users account used by Dollar Universe lost the access right such as write access to dynamic files and he does not have anymore the rights to start the Dollar Universe services.
Resolution:
Contact your system administrator in order to update of this account giving the SYSTEM rights to be able to launch launch Dollar Universe.

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A