Impossible to start the SAP Manager in Load Balancing Mode

Document ID : KB000086917
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
In the universe.log:
#####
| 2014-05-13 15:57:06 |ERROR|X|SAP|pid=9388.9632| uxsap_bapi_connect | Cannot create connection on SAP system [xxxx/x/xxxxxx*]
| 2014-05-13 15:57:06 |ERROR|X|SAP|pid=9388.9632| uxsap_disconnect | connection is NULL
| 2014-05-13 15:57:06 |ERROR|X|SAP|pid=9388.9632| uxsap_bapi_request_get_en | unable to connect to [xxxx] [X] [xxxxxx*]
#####

If the RFC traces is activated. In the file dev_rfc.trc you will find following error messages :

==============================================================================================
T:5708 Error in program 'UniSapManager': ======> Connect to message server failed
Connect_PM MSHOST=s0141bel, R3NAME=PE1, GROUP=PUBLIC

LOCATION CPIC (TCP/IP) on local host
ERROR service 'sapmsPE1' unknown
TIME Tue May 13 16:16:47 201
RELEASE 700
COMPONENT NI (network interface)
VERSION 38
RC -3
MODULE ninti.c
LINE 530
DETAIL NiPGetServByName2: service 'sapmsPE1' not found
SYSTEM CALL getservbyname_r
COUNTER 5

T:5708 Error in program 'UniSapManager': ======> 

>>> RfcOpenEx ...
 Got following connect_param string: 
 TYPE=3 CLIENT=500 USER=UNIVERSE PASSWD=******* LANG=E TRACE=0 R
==============================================================================================

Patch level detected:Dollar Universe 6.2.01
Product Version: Dollar.Universe 6.2.01

Description :The SAP manager refuses to connect the SAP System.
Environment:
OS: All
OS Version: All Operating Systems on which the SAP Manager is supported
Related configuration item(s): SAP manager activated
Cause:
Cause type:
Configuration
Root Cause: A port definition is missing to connect to the SAP TagetServer in the services file of the host
Resolution:
-----------------------------------------------------------------------------------------------------------------------------------------------
Add in the /etc/services (for Unix) and in the c:\windows\system32\drivers\etc\services the following line

sapms 36/tcp

Example :

SID: value of R3Name
TS: value of the TargetServer

Ithe uxjcs.ini are the following settings

CLE: BELINT/S/SAP_ECC_*
.....
R3Name: IE1
......
TargetServer: 00
.......

Declare in the etc/services file following entry and save the file.

sapmsIE1 3600/tcp

Note that his issue concerns also the verison 6.X of the SAP manager. once it is runnning in load balancing mode

Fix Status: No Fix
 
Additional Information:
Workaround :
N/A