ImportDriver.exe times out when importing data from CA SAM to Asset Portfolio Management

Document ID : KB000018978
Last Modified Date : 14/02/2018
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Description:

In some environments ImportDriver.exe may fail to import data from CA SAM to APM and return a timeout error in the log, this is more likely to occur when CA SAM and APM are installed on separate servers.

The below error will be logged in ImportDriver.log:

FATAL CA.Applications.ImportDriver.Program- GetFilesFromServer() error: The request channel timed out attempting to send after 00:01:00.

Solution:

Provided you have already tried increasing the timeout threshold as per instructions from the error message and the timeout issue persists you will need to perform the following changes:

  • Edit ImportDriver.exe.config:
  • Locate the key 'transferMode' and modify its value

FROM

transferMode="StreamedResponse"

TO

transferMode="StreamedRequest"