Import service log errors with: Cannot connect to the Import service. Contact your administrator.

Our data synchronization from CA Software Asset Manager to CA Asset Portfolio Management is not functional.

We are receiving the following error in our import service log: 

INFO CA.Applications.ImportProcessor.Processor - ..Initializing Import service [http://<serverName:port#>/ImportService/ImportService.svc] access 
ERROR CA.Applications.ImportProcessor.Processor - Cannot connect to the Import service. Contact your administrator. 
INFO CA.Applications.ImportProcessor.Processor - Exit Code: 2 

In the Server Manager, the HTTP Activation option is not installed under the WCF Services option. 

Steps to resolve:

1.  Launch Server Manager

2. Navigate to Add Roles or Features

3.  Expand down to "Features" in list of pages on the left

4.  Expand ".Net 4.5 Features", or a later version of .NET, depending on your installation

5.  Under "WCF Services", check the box for "HTTP-Activation"

6.  Click "Install" Button

7.  Restart server for the changes to take effect.

8.  Repeat this process for both the APM web and application servers