Import Drive Errors - Data Sync between SAM-APM

Document ID : KB000118814
Last Modified Date : 01/11/2018
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I have CA Softare Asset Manager and IT Asset Manager integrated. The Data Sync is not occurring between SAM and APM.

Data sync is not occurring. The 3 files are successfully being created on SAM server (devices_added_data; devices_updated_data ;devices_deleted_data) , but these files are not moving to Import Drive Input directory where they are then supposed to be reformatted and then imported via Data Importer.
Check the ImportDriver.log in C:\Program Files (x86)\CA\ITAM\Import Driver\logs

If the following error exists the timeout may need to be increased.

FATAL CA.Applications.ImportDriver.Program - GetFilesFromServer() error: The request channel timed out while waiting for a reply after 00:40:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

Go to file ImportDriver.exe.config in C:\Program Files (x86)\CA\ITAM\Import Driver. Make a backup copy of this file prior to making changes.

Change the Timeout settings to 30:00. 

Test changing all of the timeout settings in <binding name="BasicHttpBinding_ISAMService" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:10:00" 


<binding name="BasicHttpBinding_ISAMService" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:30:00" 
Save the file, restart the Data Importer Service and retest.

If the timeout message is still being generated increase the settings to 01:00:00.