IMPD-main not starting up CA Identity Manager

Document ID : KB000007821
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

We are experiencing the following error when we attempt to start up the Provisioning Server.

20170725:091644:TID=0009d0:StartUp :----:----:E: ***** STARTUP ERROR [EtaServer] *****: Required directory DSA 'impd-main' is not 
20170725:091644:TID=0009d0:StartUp :----:----:E:+available. Shutting down IM Provisioning Server. 
20170725:091644:TID=0009d0:EtaServer :----:----:I: ***** SHUTDOWN of Identity Manager Provisioning Server initiated ***** 
20170725:091644:TID=0009d0:EtaServer :----:----:I: STOPPING Notify Monitor Thread 
20170725:091644:TID=0009d0:EtaServer :----:----:I: Notify Monitor Thread Stopped 

This is a fresh install of the product.

Environment:
Identity Manager 12.6Identity Manager 14
Cause:

This is caused due to files that were created prior to the install that were not removed during the uninstall process.

Resolution:

This was resolved by doing the following.

1) Run the uninstaller for the provisioning server. There may be left over files that need to be removed before running the installer.

2) Check for any leftover files in the following locations. 

C:\Program Files\CA\Directory\dxserver\config\servers

"HOSTNAME-imps-router.dxi

C:\Program Files\CA\Directory\dxserver\config\knowledge

"HOSTNAME-imps-router.dxc"

** Warning - Only delete files you know that were created by the installer. These are what need to be removed before reinstalling the Provisioning Server. **

**Always make backup of the files before deleting anything. **