IM Error getting WF definition from environment provider

Document ID : KB000116628
Last Modified Date : 03/10/2018
Show Technical Document Details
Issue:
Server log:
09:42:23,144 INFO  [ims.Main] (ServerService Thread Pool -- 83) * Starting environment: XXX
09:42:23,792 ERROR [ims.tmt.WorkPointScriptsImportPlugin] (ServerService Thread Pool -- 83) Error getting WF definition from environment provider.
09:42:23,792 ERROR [ims.tmt.WorkPointScriptsImportPlugin] (ServerService Thread Pool -- 83) [facility=4 severity=2 reason=0 status=38 message=No items found]
09:42:24,568 ERROR [ims.tmt.AdaptersConfigService] (ServerService Thread Pool -- 83) Failed to load some of the adapters
09:42:24,569 ERROR [ims.tmt.EnvironmentService] (ServerService Thread Pool -- 83) Stopping XXX: java.lang.RuntimeException: [facility=4 severity=2 reason=0 status=38 message=No items found]
    at com.netegrity.ims.bootstrap.AdaptersConfigServiceImpl.startEnvironment(AdaptersConfigServiceImpl.java:139) [ims.jar:]
    at com.netegrity.ims.businessprocess.IMSEnvironmentServiceImpl.startEnvironmentInternal(IMSEnvironmentServiceImpl.java:460) [ims.jar:]
...
Caused by: [facility=4 severity=2 reason=0 status=38 message=No items found]
    at com.netegrity.llsdk6.imsimpl.TunnelObject.tunnel(TunnelObject.java:296) [imsapi6.jar:]
__
Environment:
OS: Win 2008 R2
DB: MS SQL Server 2012
IM: 12.6.8
Java: 8u181 x64
JBoss: EAP 6.4
SSO: 12.51
Cause:
We fail with "No items found" (NoSuchObjectException) trying to use the SiteMinder tunnel functionality to send a request to the Policy Server. 
The connection to the policy server fails.
Resolution:
Restarting SSO Policy Server resolved the issue.