Illegal access to the viewer please use a valid url

Document ID : KB000106837
Last Modified Date : 17/07/2018
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Introduction:
After restart the server where CABI was installed, CABI reports cannot be executed anymore. When they are selected, message displayed is:

"Illegal access to the viewer, please use a valid url"



 
Background:
Problem faced in restart Server.
Environment:
CABI 4.x
 
Instructions:
Review that CABI servers had started rightly. It could be done through CMC or CCM:

Via Central Management Console:
-Open CMC
-Go Servers
User-added image

Via Central Configuration Manager
-Open CCM
-Go Manage Servers
User-added image
-Review the server are running and enable


If any server is not running:

1) Review logs to search the source of the problem:
<CABI_Install_Dir>\SAP BusinessObjects Enterprise\logging

2) Clean up work tomcat space
   -Use Central configuration Manager (CCM) to stop Tomcat and SIA
   -drop directorios found under
     <CABI_Install_Dir>\CommomReporting\Tomcat\work\Catalina\localhost
   -Use Central configuration Manager (CCM) to start Tomcat and SIA